Please contact us on 'hello at boogtique dot com' in the first instance to see if we can quickly remedy any problem. If you are still not entirely happy with your order, you can return any part of it within 15 days of purchase along with a copy of your receipt.
The product you wish to return must be in a saleable condition in its original, undamaged packaging, with any tags still attached. We cannot accept returns of DVDs if their seal is broken. We cannot accept the return of prints if they have any damage.
EU Cancellation Rights:
1. The customer has the right to cancel their order within 7 working days the day after receiving the goods. This can be done by contacting us in writing, via post, or email.
2. Once we have received your cancellation in writing we will issue a returns number. From the date we issue a returns number the customer then has a further 7 days to return the goods to us for a full refund.
3. If a free or promotional gift is supplied with the customers purchase and the order is cancelled, Boogtique requires the customer to return the gift unused. If the gift cannot be returned due to being used we have the right to charge the customer the full retail price for the gift.
5. We cannot offer refunds when gift vouchers are purchased and then shipped.
6. We cannot offer returns or refunds for products which we have ordered in from the manufacturer.
7. We cannot offer refunds on purchases made through eBay. We will glady exchange items, or issue a credit note to the value of the goods.
EU Returns Policies:
1. No return will be accepted without a returns number. The package will be returned to the sender if a valid returns number isn’t displayed on the package. Please contact us via email only for a returns number. Email 'hello at boogtique dot com and quote your order number and we will issue you a returns number.
2. Items must be returned within 7 days from the date a returns number is issued.
3. We will gladly exchange any none-sale item after the 7 days return policy. Additional postage will be paid by the customer if free delivery was used in the initial purchase.
4. On occasions if a return is to be refunded after our 7 days returns policy we reserve the right to charge a restocking fee of 10%.
5. Exchanges will incur a delivery charge if the free standard delivery has been opted for.
6. Items must still have their tags attached and include packaging. If the packaging is missing when returned we reserve the right to charge 10% of the value of the goods.
7. Goods which are soiled, dirty, smelling of smoke etc; will not be accepted, except if the item is faulty.
8. The customer is responsible for the carriage charges for any return, unless the goods are faulty.
9. For your own protection we advise you to return any items via an insured method of delivery which requires a signature.
10. Boogtique Ltd is not responsible for items which are not received and not insured adequately.
11. Upon receiving the returned item we will post any requested exchanges and process the refund within 48 hours.
12. If you have any further queries regarding returns, please send us an email to 'hello at boogtique dot com' or call us on +44 7779 990484.